Features
Solutions
pricing
Blog
book a demo
Privacy Policy
Introduction: Our Commitment to Your Privacy
At Timba, we are building more than software. We are building a trusted partner for your business operations. Timba helps businesses streamline workflows, manage team collaboration, track projects, and handle financial activities in one unified platform. We believe that clarity, transparency, and control over your data are fundamental to that trust.
This Privacy Policy explains in detail how Pro Insight Consulting as ("Timba," "we," "our," or "us") collects, uses, discloses, and protects your personal information when you use our website, platform, mobile applications, and related services (collectively, the "Services").
This document is designed to provide you with a comprehensive understanding of our data practices. We encourage you to read it thoroughly. By using our Services, you agree to the collection and use of information in accordance with this policy.
1. Scope and Controller
This Privacy Policy applies to all information processed through your interaction with:
- The Timba web application (tts.timba.ca).
- Our public website (timba.ca).
- Our official mobile applications.
- Any communication with our support, sales, or marketing teams.
The data controller for the personal information described herein is Timba Software Inc., a company incorporated under the laws of Canada.
For our users in the European Economic Area (EEA) or the United Kingdom (UK), please note that Timba Software Inc. is the controller of your personal data. We process your data in accordance with applicable laws, including the General Data Protection Regulation (GDPR).
2. Detailed Information We Collect
We collect information necessary to provide, secure, and improve our Services. This data falls into three primary categories:
2.1. Information You Provide Directly
- Account & Profile Data: When you create an account, we collect your name, email address, phone number, company name, and password. You may also provide a profile picture, business address, and timezone.
- Business Content: This includes data you entrust to us for managing your business, such as project details, team collaboration notes, documents, tasks, financial records, and other information uploaded to the platform.
- Financial and Billing Data: For paid subscription plans, we require billing information such as your company’s legal name, registered address, and payment details. We use PCI-DSS compliant third-party payment processors (like Stripe) and do not store full credit card numbers on our servers. We may retain the last four digits and expiry date for your reference.
- Communications Data: Contents of your emails, support tickets, chat logs, survey responses, and call recordings with our team. If you participate in a webinar or demo, we record attendance and engagement data.
- Integration Data: Credentials and data you authorize us to access from linked third-party services (e.g., document storage platforms, e-commerce integrations, cloud services).
2.2. Information Collected Automatically
- Usage & Log Data: IP address, browser type and version, device identifiers, operating system, pages viewed, links clicked, and the dates/times of your visits.
- Service Telemetry: Feature usage patterns, clickstreams, time spent on specific functions, error reports, and performance data (e.g., load times).
- Location Data: Approximate location derived from your IP address.
- Cookies and Tracking Technologies: We use cookies, web beacons, pixel tags, and similar technologies:
- Essential Cookies: Required for core functionality (user authentication, session security, payment processing).
- Performance & Analytics Cookies: Help us understand how our Services are used (e.g., Google Analytics). They collect aggregated, anonymized data.
- Functionality Cookies: Remember your preferences (like language or timezone).
- Targeting/Advertising Cookies: Used by us and our partners to deliver relevant marketing on other platforms. You have full control over these non-essential cookies via our Cookie Preference Center.
2.3. Information from Third Parties
We may receive information about you from:
- Business Partners: Like resellers or referral programs.
- Service Providers: Such as analytics providers or data enrichment services (where lawful).
- Publicly Available Sources: Including business registries or social media profiles (for lead generation purposes, where applicable).
- Other Users: When a team member invites you to collaborate on their Timba account.
3. Purposes of Processing & Legal Bases
We process your personal information only for specific, legitimate purposes. For EEA/UK users, we rely on the following legal bases under the GDPR:
| Purpose of Processing | Categories of Data Used | Legal Basis (GDPR) |
|---|---|---|
Service Delivery & Contract Fulfillment: To create your account, provide the core platform features, process payments, and send essential service communications. | Account Data, Business Content, Billing Data, Communications Data | Performance of a Contract (Art. 6(1)(b)) |
Security & Integrity: To protect our Services, detect and prevent fraud, security incidents, and other malicious activity. | All data categories, primarily Log Data and Account Data | Legitimate Interests (Art. 6(1)(f)) in securing our platform. Legal Obligation (Art. 6(1)(c)) where applicable |
Service Improvement & Development: To analyze usage trends, troubleshoot issues, develop new features, and research to improve our Services. | Aggregated and anonymized Usage Data, with limited pseudonymized personal data | Legitimate Interests (Art. 6(1)(f)) in improving and innovating our platform |
Marketing & Promotional Communication: To send newsletters, product updates, and promotional offers we believe are relevant to your business. | Account Data, Usage Data, Communications Data | Consent (Art. 6(1)(a)) where required by law, or Legitimate Interests (Art. 6(1)(f)) in promoting our Services to existing customers. You can opt-out anytime |
Compliance & Legal Obligations: To comply with applicable laws, regulations, court orders, or valid legal requests. | Account Data, Billing Data, Business Content | Legal Obligation (Art. 6(1)(c)) |
Business Administration: To enforce our Terms of Service, protect our legal rights, and in connection with a business transaction (e.g., merger, sale). | All data categories as necessary | Legitimate Interests (Art. 6(1)(f)) or Legal Obligation (Art. 6(1)(c)) |
4. Data Sharing and Disclosure
We do not sell your personal information. We only share your information under these circumstances:
- With Your Explicit Consent: For example, when connecting a third-party app.
- With Trusted Service Providers (Processors): Subprocessors who assist in delivering our Services, contractually bound to confidentiality. Examples: cloud hosting, payment processing, support, analytics, marketing automation.
- For Legal Compliance & Protection: Required by law, subpoena, or legal process; to protect the rights, safety, and property of Timba, our users, or the public.
- In Connection with a Business Transfer: If involved in a merger, acquisition, financing, or sale of assets, your information may be transferred. We will notify you.
- Professional Advisors: Lawyers, accountants, auditors, or consultants for necessary professional services.
5. International Data Transfers
Timba is headquartered in Canada. Your information may be processed in Canada, the United States, and other countries where our subprocessors operate. We ensure adequate safeguards such as Standard Contractual Clauses (SCCs) or other legally recognized mechanisms.
6. Data Security
We implement a robust, multi-layered security program, including:
- Encryption (TLS 1.2+ in transit, AES-256 at rest)
- Role-based access and multi-factor authentication
- Firewalls, intrusion detection, patching, vulnerability scanning
- Industry-leading data center security (AWS, Google Cloud)
- SOC 2 Type II certification and annual audits
7. Data Retention
- Account Data: For the duration of your account lifecycle.
- Business Content: You control deletion; backups retained briefly for disaster recovery.
- Billing Data: 7–10 years as required by law.
- Log Data: Up to 90 days for security/operational monitoring.
- Marketing Data: Until you withdraw consent.
8. Your Rights and Choices
Depending on your location, you may access, correct, delete, restrict, or object to processing of your personal information.
- Account Settings: Many rights can be exercised directly.
- Other Requests: Email info@timba.ca with verifiable proof of identity.
9. Specific Jurisdictional Disclosures
Canada (PIPEDA and Provincial Laws)
Timba is a Canadian company and complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws, including Quebec’s Law 25, Alberta PIPA, and British Columbia PIPA.
Canadian users have the right to:
- Access their personal information
- Request corrections
- Withdraw consent (subject to legal or contractual limits)
- Ask questions about how their data is handled
Personal information may be processed outside Canada and may be subject to foreign laws. If a data breach poses a real risk of significant harm, we will notify affected individuals and relevant authorities as required by law.
You may file a complaint with the Office of the Privacy Commissioner of Canada if concerns remain unresolved.
10. Children’s Privacy
Services are intended for business use and not for individuals under 18. We do not knowingly collect data from children.
11. Changes to This Policy
We may update this Privacy Policy periodically. Material changes are notified via website, email, or prominent notice within the Services.
12. Contact Us & Lodging Complaints
Attn: Privacy Officer
Email: info@timba.ca
Mailing Address: 25 Sheppard Avenue West, Suite 300 Toronto, ON, Canada.
EEA/UK users can lodge complaints with local data protection authorities, though we prefer the chance to resolve issues directly.
The TIMBA is a powerful and user-friendly software designed to streamline time management and project tracking for individuals, teams, and businesses of all sizes. With its intuitive interface and robust features, TIMBA empowers users to efficiently monitor their time, optimize productivity, and gain valuable insights into workforce performance.